Frequently Asked Questions
Frequently Asked Questions
What products does Guts and Glory offer for pets and equestrians?
Guts and Glory provides a diverse range of high-quality pet products, including premium toys and accessories. For equestrians, we offer an extensive selection of horsewear products, riding gear, and stable equipment.
Are Guts and Glory products environmentally friendly?
Absolutely! We prioritize sustainability in our product offerings. Many of our products are eco-friendly, and our ongoing commitment involves continuous efforts to reduce our environmental footprint.
Do you have a return policy?
For details on our return and refund policy, please refer to our dedicated page: [Return and Refund Policy](https://gngleathers.com/refund_returns/)
Can I track my order after purchase?
Certainly! Once your order is processed, you will receive a tracking number. This enables you to monitor the status and estimated delivery date of your purchase.
Are your equestrian products suitable for both professional riders and beginners?
Indeed, our equestrian products are meticulously crafted to meet the diverse needs of riders at all skill levels. Whether a professional or a novice, our gear and equipment are designed to enhance the riding experience.
Are your pet toys suitable for all types of pets?
While our primary focus is on dog, cats & horse toys, many of our products, are enjoyed by other pets as well. Our versatile range caters to various pet preferences. Please check individual product descriptions for specific information on compatibility.
Can I find specialty items for specific pet breeds in your product range?
Certainly! We understand the unique requirements of different pet breeds. Our product range includes specialty items tailored to meet the specific needs and preferences of various pet breeds.
What safety measures are taken in the manufacturing of your pet products?
Safety is our utmost priority. Our pet products undergo stringent quality control processes and adhere to industry safety standards. We use pet-friendly materials and conduct thorough testing to ensure the well-being of your customers' furry companions.
Are there size guides available for equestrian apparel and horse gear?
Yes, detailed size guides for equestrian apparel and horse gear are readily available on our website. These guides facilitate informed decisions to ensure the perfect fit for both riders and horses.
How often do you introduce new products to your inventory?
We consistently update our inventory with innovative products. Stay informed by regularly checking our website and following our social media channels for announcements on the latest additions to our B2B collection.
Are your products compliant with international standards?
Yes, we ensure all our products comply with international standards. As an ISO 9001:220 Certified company, quality and compliance are at the forefront of our production process.
How can I place an order?
To place an order, simply email us with your chosen products. We will send you the Proforma invoice, and upon approval, we initiate the production process.
Do you offer samples before placing a bulk order? Who pays for the samples and shipping?
Yes, we offer samples. The cost of samples and shipping is borne by the buyer
What are the MOQ?
The MOQ varies per product, ranging from 100 pieces to 1000 pieces. Please select your product, and we will provide the specific MOQ.
What are the payment terms?
Initial payment terms are 100% advance through bank transfer. We also accept PayPal and Wise for sample orders below $1000.
How do you handle shipping? Do you provide door delivery?
We work with reputable logistics partners for worldwide shipping. Shipping costs are calculated based on the destination, order size, and mode of transport. We offer both sea and air shipments, and yes, we provide door delivery.
Do you do customization on products?
Yes, we offer customization on products. We can work on your artwork and other details as per your requirements.
What is the lead time for orders?
The lead time varies per product and may take longer for customized items.
How do you ensure quality controls?
Our products undergo rigorous quality checks, and we strictly adhere to quality control standards. For more information, please email us.